How to Download GoToAssist
If you are looking for a simple and powerful solution for remote support, remote access, and helpdesk, you might want to consider GoToAssist. GoToAssist is a product suite that combines three modules: Remote Support, Unattended Access, and Ticketing. With GoToAssist, you can easily connect to and control any device from anywhere, access and manage unattended computers, track and resolve support requests, and more. In this article, we will review the features, pricing, alternatives, and installation process of GoToAssist.
download gotoassist
GoToAssist Features
GoToAssist offers a range of features that make it a versatile and reliable tool for IT professionals and technicians. Here are some of the main features of GoToAssist:
Remote Support
With GoToAssist Remote Support, you can provide instant and secure assistance to your customers or colleagues on any device. You can choose from different connection methods, such as sending a link, an email, an SMS, or a support key. You can also chat with your customers during the session, transfer files, use annotation tools, view diagnostics information, reboot the remote device, and more. You can also record your sessions and save notes for future reference.
Unattended Access
With GoToAssist Unattended Access, you can access and manage devices that are not attended by anyone. You can configure unattended access on any number of computers using different methods, such as installing an agent manually or using an installer. You can also group your devices into categories for easier management. You can then connect to any unattended device from your web account or your desktop application.
Ticketing
With GoToAssist Ticketing, you can streamline your help desk workflow and improve your customer satisfaction. You can create, assign, update, and close tickets from your web account or your email. You can also customize your ticket fields, statuses, priorities, and notifications. You can also generate reports and insights on your ticket performance and trends.
Other Features
Some other features of GoToAssist that you might find useful are:
Session recording: You can record your remote support sessions and download them for review or training purposes.
Reports: You can generate and export reports on your session activity, device inventory, ticket statistics, and customer feedback.
Security: You can ensure the security and privacy of your connections with end-to-end encryption, two-factor authentication, role-based access control, and audit logs.
Integrations: You can integrate GoToAssist with other tools and platforms, such as Salesforce, Zendesk, Freshdesk, Jira, Slack, and more.
GoToAssist Pricing
GoToAssist offers different pricing plans and editions depending on your needs and budget. Here is a comparison of the available options:
Plan/Edition
Price
Features
Free
$0
3 agents
5 endpoints
Remote support
Unattended access
Ticketing
Standard
$57 per month for 1 agent$114 per month for 2 agents$171 per month for 3 agents+ $57 per additional agent per month
25 endpoints per agent
All features of the free plan
Session recording
Reports
Premium
$99 per month for 3 agents+ $33 per additional agent per month
100 endpoints per agent
All features of the standard plan
Ticketing integrations
Custom branding
Remote Support
$40 per month for 1 agent+ $40 per additional agent per month
No endpoint limit
Remote support only
You can also try GoToAssist for free for 7 days before you decide to purchase a plan.
How to download gotoassist expert desktop application
Download gotoassist for windows 10
Download gotoassist remote support software
Download gotoassist opener app
Download gotoassist mobile app for android
Download gotoassist mobile app for ios
Download gotoassist customer app
Download goto connect with gotoassist resolve
Download goto webinar with gotoassist remote support
Download goto meeting with gotoassist expert
Download and install gotoassist on mac
Download and install gotoassist on linux
Download and update gotoassist to the latest version
Download and uninstall gotoassist from your computer
Download and reinstall gotoassist if needed
Download and run gotoassist without installation
Download and join a gotoassist session
Download and host a gotoassist session
Download and share your screen with gotoassist
Download and control another computer with gotoassist
Download and troubleshoot with gotoassist
Download and chat with an agent using gotoassist
Download and transfer files with gotoassist
Download and record a gotoassist session
Download and review a gotoassist session report
Download and customize your gotoassist settings
Download and manage your devices with gotoassist unattended support
Download and access your device groups with gotoassist unattended access
Download and invite others to use gotoassist
Download and integrate gotoassist with other applications
Download and use the keyboard shortcuts for gotoassist
Download and learn the tips and tricks for using gotoassist
Download and get help from the gotoassist support center
Download and contact the gotoassist customer service team
Download and provide feedback on the gotoassist software
Benefits of downloading the gotoassist software
Features of the download the gotoassit software
Requirements for downloading the gotosssist software
Pricing of downloading the gotosssist software
Reviews of downloading the gotosssist software
Alternatives to downloading the gotosssist software
Comparisons of downloading the gotosssist software
Pros and cons of downloading the gotosssist software
FAQs about downloading the gotosssist software
Tutorials on downloading the gotosssist software
Guides on downloading the gotosssist software
Videos on downloading the gotosssist software
Blogs on downloading the gotosssist software
Articles on downloading the gotosssist software
News on downloading the gotosssist software
GoToAssist Alternatives
If you are not sure if GoToAssist is the right tool for you, you might want to check out some of the alternatives that offer similar or better features or pricing. Here are some of the popular alternatives to GoToAssist:
TeamViewer
TeamViewer is a widely used remote support software that allows you to connect to and control any device from anywhere. You can also transfer files, chat, record sessions, and more. TeamViewer offers a free version for personal use and a flexible pricing model for business use. You can also integrate TeamViewer with various applications and platforms.
AnyDesk
AnyDesk is a fast and secure remote desktop software that enables you to access and control any device remotely. You can also collaborate with others, share files, chat, and more. AnyDesk offers a free version for personal use and a competitive pricing model for business use. You can also customize AnyDesk with your own logo and branding.
Zoho Assist
Zoho Assist is a cloud-based remote support and access software that helps you provide assistance to your customers or colleagues on any device. You can also manage unattended computers, chat, transfer files, reboot remotely, and more. Zoho Assist offers a free plan for up to 5 unattended computers and a reasonable pricing model for more features. You can also integrate Zoho Assist with other Zoho products and third-party applications.
How to Download and Install GoToAssist
If you are ready to try GoToAssist for yourself, you will need to download and install it on your device. Here are the steps to do so:
Downloading GoToAssist
You can download GoToAssist from the official website or from your web account. To download from the website, go to and log in with your credentials. Then, click on the Download button on the top right corner.
Installing GoToAssist
The installation process of GoToAssist depends on your operating system and your connection method. Here are the general steps for each case:
Windows
If you are using Windows, you can install GoToAssist using either the desktop application or the web launcher. To use the desktop application, run the downloaded file and follow the instructions. To use the web launcher, open the downloaded file and enter your email and password. Then, click on the Connect button and follow the instructions.
Mac
If you are using Mac, you can install GoToAssist using either the desktop application or the web launcher. To use the desktop application, run the downloaded file and drag the GoToAssist icon to the Applications folder. To use the web launcher, open the downloaded file and enter your email and password. Then, click on the Connect button and follow the instructions.
Linux
If you are using Linux, you can install GoToAssist using the web launcher only. To use the web launcher, open the downloaded file and enter your email and password. Then, click on the Connect button and follow the instructions.
Mobile
If you are using a mobile device, such as a smartphone or a tablet, you can install GoToAssist using the mobile app. To use the mobile app, go to your device's app store and search for GoToAssist Remote Support. Then, download and install the app. To connect to a device, open the app and enter your email and password. Then, choose a connection method and follow the instructions.
Conclusion
GoToAssist is a comprehensive and easy-to-use solution for remote support, remote access, and helpdesk. It offers a variety of features that can help you provide assistance to your customers or colleagues on any device from anywhere. It also has different pricing plans and editions that can suit your needs and budget. You can also try some of the alternatives to GoToAssist that offer similar or better features or pricing. To download and install GoToAssist on your device, you can follow the simple steps that we have outlined in this article.
Frequently Asked Questions
Here are some of the common questions that people ask about GoToAssist:
Q: How do I start a remote support session?
A: To start a remote support session, you need to have GoToAssist installed on your device and log in with your credentials. Then, you can choose a connection method, such as sending a link, an email, an SMS, or a support key to your customer or colleague. Once they accept your invitation, you will be able to see their screen and control their device.
Q: How do I configure unattended access?
A: To configure unattended access, you need to have GoToAssist installed on your device and log in with your credentials. Then, you can choose a method to install an agent on the device that you want to access unattended, such as manually or using an installer. Once the agent is installed, you will be able to access and manage that device from your web account or your desktop application.
Q: How do I create a ticket?
A: To create a ticket, you need to have GoToAssist installed on your device and log in with your credentials. Then, you can go to your web account and click on the Ticketing tab. There, you can click on the New Ticket button and fill in the required fields. You can also create a ticket from your email by sending an email to support@yourcompany.com.
Q: How do I record a session?
A: To record a session, you need to have GoToAssist installed on your device and log in with your credentials. Then, you can start a remote support session as usual. During the session, you can click on the Record button on the toolbar and choose a location to save the file. You can also enable automatic recording from your web account settings.
Q: How do I cancel my subscription?
A: To cancel your subscription, you need to have GoToAssist installed on your device and log in with your credentials. Then, you can go to your web account and click on the Billing tab. There, you can click on the Cancel Subscription button and confirm your decision. You will be able to use GoToAssist until the end of your billing cycle. 44f88ac181
Comments